Terms of Service

Last updated: 11 November 2026

1. Who we are

China Factory Match is operated by ZHENG CHONG, an individual based in the People's Republic of China ("we", "us"). Contact: support@chinafactorymatch.com.

2. Business customers only

Our services are for businesses. By placing an order you confirm that you are purchasing for your business. Where the law of your country nevertheless gives you consumer rights, those rights still apply, including the withdrawal right described in our Refund Policy.

3. What we do

We provide sourcing information and supplier introduction services. Our China-based team contacts factories with your requirements and delivers an authorized quote or introduction. We are not a manufacturer, seller, importer, agent or party to any contract between you and a factory. You agree price, quality, samples, payment and shipping directly with the factory, and you bear the risks of that transaction. We do not collect or hold payment for goods.

4. What "reviewed" means

Where a profile is marked as reviewed, we have reviewed documents and photos the factory provided. This is not a government finding, a certification, an audit or an on-site inspection, and it is not a guarantee of the factory's quality, capacity or conduct. Factories may not describe themselves as certified by China Factory Match.

5. Prices and payment

Prices are shown in US dollars on our pricing page and at checkout. Our fees never include product cost, shipping, duties or any payment to factories.

Payee: China Factory Match is operated by ZHENG CHONG, an individual. During our launch period, payments are received through a PayPal account held by the operator that is also used for another of the operator's projects. Your contract for our services is with the operator, trading as China Factory Match.

6. Memberships

Memberships are one-time purchases and do not renew automatically. The annual membership is limited to one per customer. Details are on our pricing page and in our Refund Policy.

7. Refunds

Refunds, including the 72-hour match-or-refund, are governed by our Refund Policy, which forms part of these Terms.

8. Your responsibilities

You must give accurate information and use our services lawfully. We may decline or cancel, with a full refund, any request for weapons, drugs, counterfeit or infringing goods, or other products that are illegal to make or export from China or to import into your country. You are responsible for checking that products meet the laws and safety standards of your market.

9. Sanctions and restricted regions

We do not provide services to anyone located in, ordinarily resident in, or organized under the laws of Cuba, Iran, North Korea, or the Crimea, so-called Donetsk People's Republic or so-called Luhansk People's Republic regions of Ukraine, or any other country or region subject to comprehensive sanctions. You also may not use our services if you, or your business, are listed on a sanctions list maintained by the United Nations, the United States, the European Union, the United Kingdom or the People's Republic of China, or are owned or controlled by a listed person. We may refuse, cancel or refund any order where we reasonably believe these restrictions apply.

10. Content and contact details

Factory information on our site is provided by factories or compiled from public sources and may change. You may use contact details we share with you only for the request they were shared for, and not for spam or resale.

11. Liability

We provide our services with reasonable care. To the extent permitted by law, we are not liable for the acts, products or omissions of any factory, and our total liability to you for any order is limited to the fees you paid us for that order. Nothing in these Terms limits liability that cannot be limited by law.

12. Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, except where the law of your country requires otherwise. Please contact us first; we will try to resolve any complaint within 30 days.

13. Changes

We may update these Terms. The version in force when you place an order applies to that order.

14. Language

This page is in English. If a translation differs from the English version, the English version applies, except where the law of your country requires otherwise.